Smart Hands provide professional services in Dubai
What did the hotel owner ask for?
She told us this on the phone:
- Service for 2 ACs in the hotel
- New pipes to be installed in the hotel kitchen area
- A filter to be fitted in the kitchen
It sounded like a small job on the phone. When we reached the hotel we found that one of the ACs needed more than a service.
What did we find at the hotel?
We always visit before we give advice. Our team checked both ACs and the kitchen area.
| AC | What we found |
| First AC | It was leaking water |
| Second AC | It was fully blocked and needed to be replaced |
The owner was surprised. She told us she had paid for an AC service one month before. She did not expect to see the same problem again so soon.
Why did the AC fail one month after a service?
The owner told us the earlier service was done by a local person on a contract. The price was very low. We told her what we have seen many times in this work. A very cheap service often skips the deep work. A good AC service needs time. The technician has to clean the filter and the coil and check the drain. If these steps are rushed the problem comes back soon, and sometimes the AC gets worse.
We did not blame anyone. We showed her the AC and explained what we saw, and she understood it well. The second AC was too far gone for a simple service. It could not be fixed with cleaning alone.
How did we plan the work around the hotel?
This job needed good planning. A hotel never really stops. Guests eat, sleep and move around. The owner told us one more thing that decided our schedule. One AC was right above the dining table. So the AC work could only be done between 10 AM and 12 noon, when the dining area was free.
We booked the AC work for exactly that time. Our team reached at 10 AM sharp and started with the ACs first. We finished the AC work in the time the owner gave us.
What about the kitchen plumbing?
The plumbing work was a different story. We had to install new pipes and fit a filter in the kitchen. But the hotel’s own team was working in the kitchen at that time. We could not work around people who were cooking.
We did not push the work or ask them to stop. We came back later at a time when the kitchen team was not working. Then our team installed the new pipes and fitted the filter without any problem.
This is how we work in hotels, shops and restaurants. The business comes first. We fit our work into the free time.
What did the client say?
The owner was very happy with our service. She gave us a 5 star review on our Google Business Profile.
Job summary
| Item | Details |
| Location | Hotel in Al Karama, Dubai |
| Property type | Hotel |
| How she contacted us | Phone call |
| AC work | Service for 2 ACs. One was leaking and one was fully blocked and needed replacing |
| Plumbing work | New pipes installed and a filter fitted in the kitchen area |
| Scheduling | AC work from 10 AM to 12 noon above the dining area. Plumbing work in a second visit when the kitchen team was free |
| Client feedback | 5 star review on Google |
What did the client say in her review?
You can see her real Google review in the screenshot below.
How can you check if your AC service was done well?
You do not need to be an AC expert to ask the right questions. These simple checks can save you money.
What should a proper AC service include?
- Cleaning of the filters
- Cleaning of the coil
- Checking the drain line for blockage
- Checking for water leaks
- Testing the cooling after the work
Ask your technician to tell you what she did. A good technician explains each step and shows you the work.
What are the signs of a bad service?
| Sign | What it can mean |
| Service takes only a few minutes | Deep cleaning was probably not done |
| Water leaks soon after the service | The drain was not cleaned or the tray has a problem |
| Cooling gets weaker again in a short time | The coil may still be dirty |
| Price is far lower than the market | Steps may be skipped |
| No explanation after the work | You cannot tell what was done |
How should a hotel or a shop plan AC work?
- Tell the technician which area is busy and at what time
- Pick the quiet hours for the work, like the client did
- Move tables or items away from under the AC before the visit
- Do not mix kitchen work and AC work in the same time slot if staff are busy
- Ask for a second visit instead of rushing, if one area is not free
If an AC is leaking or has stopped cooling, do not wait. Water leaks can damage ceilings and tables. A dead AC in a hotel can also cost you guests and reviews.
Need AC service in Al Karama for a hotel or shop?
If you own a hotel, a restaurant or a shop in Al Karama, Bur Dubai or nearby and your AC leaks or does not cool, we can check it. We can also handle kitchen plumbing, pipes and filters. We are based in Al Karama too, so we know the area well.
Tell us when your place is quiet and we will plan the work for that time.
Book an AC Service in Al Karama Dubai with Smart Hands
Call or WhatsApp: +971 52 979 7368
Email: [email protected]
About Author
Saleem Malik
12 Years of experience in business managment.
